To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 30 calendar days of receipt of your shipment.

  • They must be in original condition
  • unworn or unused, with tags
  • In the original packaging
  • with the receipt or proof of purchase

Your items are not eligible for refund if it is marked as shipped or delivered. Also, we don't accept refund on sale items!

 

Return Address

  • Our warehouse: Room VIII, 1702, No. 165, Tapu East Road, Siming District, Xiamen City, Fujian Province, China
  • Contact number: +86 13646014871
  • You can always contact us for any return questions at info@bvvu.com.

 

Are there any charges for return?

  • If returns are not caused by the merchant itself, for example: customer not happy with the product; size problems etc. Customers need to undertake shipping fees and any other costs during the return process.
  • If returns are caused by the merchant itself, for example, shipping problems; missing or damaged products etc. We will handle the shipping fees and any other costs during the return process.
  • Outbound shipping fees and tax fees from the original order are not refundable.
  • You are responsible for return shipping and any reverse duties.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, you’ll be automatically refunded on your original payment method. Normally it will take 7 calendar days to receive your refund. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
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